Creative Spaces

WE’VE MOVED TO UNIT 15, CAMPSIE INDUSTRIAL ESTATE, DERRY

Privacy Policy

Overview

Dawson Hinds Creative Spaces takes the privacy of client’s and potential client’s personal data seriously and make great efforts to protect this data as best as we can. We strive to always be clear about how we use this data and this policy details what personal data we hold / process, why we do this and how we look after the data. It complies with the relevant requirements specified in the General Data Protection Regulation (GDPR) and applies to when you visit our website and social media and when you use our services. We have sectioned the policy for ease of reference into the following aspects of the policy:

  • Who are we and who is responsible for your data
  • Contact details if you need to contact us about how we process the data
  • Types of personal data we process and how we attain this data
  • Disclosure of personal data
  • Transfer of personal data
  • Secure storage of personal data
  • Retention of personal data
  • Complaints procedure

Changes to our Data Protection Policy

Our business may change over time which may result in how we use, protect and store personal data. If this does happen, we will make the necessary changes to our Data Protection Policy and update our website. You may contact us any time via www.dawsonhinds.com or telephone 02871311741 or email info@dawsonhinds.com.

• Who we are and who is responsible for your data

This policy aims to provide you with information on how Dawson Hinds Creative Spaces collects and processes your personal data through any dealings with us, including any services of ours you may use.

Controller

Dawson Hinds Creative Spaces is the controller and responsible for your personal data. Address: 101 Spencer Road, Derry, BT47 6AE

• Contact details if you need to contact us about how we process the data

We have assigned a data privacy supervisor who is responsible for overseeing questions in relation to this policy. If you have any questions about this policy, including any requests to exercise your legal rights, please contact Jacqui Hinds at jacqui@dawsonhinds.com or telephone 02871311741.

• Types of personal data we process and how we attain this data

Personal data is any information about an individual from which that person can be easily identified.

You may provide personal data by requesting information on our products and / or services or by completing contact requests via our website.

We may need to collect, use and store different types of data about you:

Identity Data – this includes first name, last name, and position in company.

Contact Data – this includes billing address, email address and telephone numbers.

Financial Data – this includes payment details.

Transaction Data – this includes details about payments to and from you and other details of services you have purchased from us.

Marketing and Communication Data – this includes your preferences in receiving marketing from us.

If you fail to provide personal data we may not be able to perform the contract we have or are trying to enter into with you e.g. to provide you with services. In this case, we may have to cancel a service you have with us but we will notify you if this is the case.

We use different methods to collect data from you:

Direct interactions – you may provide us with your data e.g. name, contact details, financial data when completing forms or by corresponding with us by post, phone, email or otherwise. Personal data is also collected when you use our services, participate in our events, provide us with feedback on our performance or by swapping data at networking events.

Automated technologies or interactions – as you interact with our website and social media accounts we may collect technical data to ascertain effective marketing techniques.

• Disclosure of personal data

We will only use your personal data when the law allows us to e.g. where we need to perform the contract we are about to enter into or have entered into with you or where we need to comply with a legal or regulatory obligation. Generally, we do not rely on consent as a legal basis for processing your personal data.

Please see link on how we may use your personal data.

Marketing

We endeavour to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:

We may use your identity and contact data to form a view on what we think you may want or need or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and in each case, you have not opted out of receiving that marketing.

Opting out

You can ask us to stop sending you marketing messages at any time by following the opt out links on any marketing message sent to you or by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose please contact us.

Please note we may process your data without your knowledge or consent, in compliance with the above rules, where this is permitted by law.

• Transfer of personal data

We will not share your data with any third parties unless you inform us in writing to do so.

• Secure Storage of personal data

We have put in place appropriate security measure to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

• Retention of personal data

We will retain your personal data for as long as necessary to fulfil the purposes we collected it for,

including the purposes of meeting any legal, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means.

Complaints Procedure

If, for any reason, you would like to make a complaint please contact Jacqui Hinds on 028 71311741 or email her directly at jacqui@dawsonhinds.com.

When we receive your complaint we make up a file containing details of the issues raised. This file also contains personal data i.e. the identity of the complainant and any other individuals involved in the complaint.

We will only use the personal data we collect to process the complaint and to check on the level of service we provide.

We may have to disclose the complainant’s identity to whoever the complaint is about but we will inform you of this at the time.

We will keep personal data contained in complaint files for 2 years from closure. It will be retained in a secure environment and access to it will be restricted according to the “need to know” basis.


Our experiences with Dawson Hinds are always made simple through the staff’s cooperation with our requirements. They are always on hand to provide advice and guidance about the best products. Fiona Clugston Facilities Co-ordinator - Coca Cola HBC Ireland and Northern Ireland.


Dawson Hinds has been providing our office furniture for our factory in Strabane for over 10 years. The quality of the products provided is always of a high standard and the service provided is impeccable. As our company has expanded the staff of Dawson Hinds has made numerous site visits to ensure we are making best use of our space and provide recommendations of furniture which suits our needs. We have developed a fantastic working relationship with the team which means as we continue to grow we are able to contact the team and they are always happy to advise us on what additional furniture we need and order us products that match our existing offices. Their installation team build the products on site with minimal disruption to our operations and take away all the packaging. We highly recommend Dawson Hinds and plan to continue to use their services for any future furniture requirements.


Our company have been using Dawson Hinds since 2017 for the provision of our office furniture. We have been consistently impressed with the range and quality of their products and customer service. One thing that sets them apart from others is their excellent customer service. The staff is knowledgeable about the products, and they are always willing to answer any questions we have. They are also very patient and take the time to help us find the perfect pieces for our workspace. We highly recommend Dawson Hinds to anyone in need of high quality furniture and excellent customer service. Their products are durable and well-made, and their staff is friendly and knowledgeable. We will continue to be a loyal customer for years to come.


I have been using Dawson Hinds Creative Spaces for our office furniture for all of our sites over five years. The quality of the furniture is outstanding and continues to exceed my expectations. The delivery and installation process is faultless, and the team is professional and courteous. I appreciate the updates on the delivery status, which makes the process stress-free. The customer service is exceptional, and they can answer all of my questions and address any concerns I may have. I would highly recommend this office furniture company to anyone looking for high-quality furniture and excellent service.


We first started using Dawson Hinds Creative Spaces in 2018 following a recommendation from another business. Over the last 5 years, we have used them to furnish our original offices, move us to new larger premises and fit out these premises with additional products including break out area furniture, staff lockers, meeting room products and soft furnishings. Throughout these 5 years, we have dealt with staff in Dawson Hinds in sales, accounts, installation and marketing and we can safely say they have all been nothing but helpful and responsive throughout. They have answered all our questions promptly and provided expert advice on the correct products which suits our needs. They have also given advice on placement of these products as well as recommending colours / finishes to give us a pleasurable working environment whilst remaining within our budgetary constraints. We intend on continuing to use this company and have no hesitation in recommending them to others.


We recently worked with Dawson Hinds Creative Spaces to completely revamp our office space and the results were amazing! From the initial consultation to the final installation, the team at Dawson Hinds were professional, efficient, and easy to work with. They listened carefully to our needs and preferences and came up with a design that not only looked great but also maximized the functionality of the space. They were also able to work within our budget and timeline constraints, which was a huge relief. The installation process was smooth and seamless, with the team working efficiently to ensure minimal disruption to our day-to-day operations. The finished product was beyond our expectations, with high-quality finishes and attention to detail that really made the space feel welcoming and professional. Overall, we couldn't be happier with the results of our office fit out and would highly recommend Dawson Hinds Creative Spaces to anyone looking to transform their workspace. They are true professionals who take pride in their work and deliver exceptional results.


Our Building Consultancy team have used Dawson Hinds Creative Spaces on several projects to date, and they have always provided an excellent service. The quality of the products are superb. The installation & fitters have always gone above & beyond for us and our clients .